What information do you collect when placing an order? Why?
We collect your email address for emailing you an order confirmation; we do not share your email address with any third parties that will send you unwanted or spam mail. Your email address used to contact you online is used solely for use between you (buyer) and adultdvds.ecrater.com to respond to any inquiries regarding orders or products and to comply with any requirements of law i.e.: verification for suspected fraudulent activities. Actual shipping address is collected for shipping purposes and is used between adultdvds.ecrater.com and the selected carrier only. Billing information is collected after you place your order for interoffice use only. Your billing information may only be disclosed to the issuing bank for verification purposes.
How do I get a tracking number for my package?
When the product is shoppied, you will be notified, through an e-mail, a confirmation or tracking number for you order. If you did not receive one, you may email email@example.com to request for one.
If UPS is your carrier you can track your package on the UPS self tracking page at: http://www.ups.com/WebTracking/track?loc=en_US
If USPS is your carrier you can track your package on the USPS self tracking page at: http://www.usps.com/shipping/trackandconfirm.htm?from=home&page=0035trackandconfirm
How do I ask for a refund?
* Due to the ease of duplication, video and audiotapes are returnable only if the seal is unbroken.
* You may return unopened videos for up to 20 days after purchase. In exchange, you will receive either refund in the amount of the purchase (minus the cost of shipping and handling) or a replacement item of the same value.
* We can only accept opened videos for return if they were defective, in which case we will send you another copy of the same video at our cost or refund credit card.
* We cannot offer credit or an exchange for a different product for any video that has been opened. Before you return any item, please contact us at firstname.lastname@example.org.
When returning your package please include:
* Order ID
* A note telling us what the problem was
* A note stating whether you would like a refund or an exchange for another item.